Firstcry.com — r for rabbit chocolate ride the designer pram rainbow

Address:	Pune, Maharashtra, 411045
Website:	www.firstcry.com

We had ordered r for rabbit chocolate ride the designer pram rainbow on 12/12/2017 and received delayed incomplete product on 19/12/2017. We raised the return request on the same day and requested to ship the remaining products rather than the complete product return. The cs told me that the resolution would happen in 24-48 hours and today on 27/12/2017 they came back stating that they could not find the remaining parts and i have to do a product return to which the refund would be initiated in 8-10 days. We have almost waited a months time to get a pram. This is not the first case that they have shipped a incomplete product and had become a regular thing. We are at a complete loss of time and money and the agony we have to go through to keep chasing the customer care. We need a compensation for the hassle we have to go through and the trouble we have to bear.