Firstcry.com — received fake product

I ordered pampers premium pant on 18th july on app, when i checked recently i come to know that product is fake and customer care team says they can’t do anything i have to talk to manufacturer. They take no responsibility of the product then why they are selling fake products? I request you to take action on this as on urgent basis so that babies are safe.

Details:
Order no:8071316sxs90f3137
Name: rasool shaik