Firstcry.com — Received Used Soaps for sebamed baby

I have ordered Sebamed Baby Soaps and looks they are used and damaged.
Even last month I have placed an order for Aveeno baby lotion and received the product which is about to expire in 3 months in 2020.. but in website it is shown as expiry date 2023.when raising complaints, there is no response even after sending emails with photos of the product..

For the Non return products, does first cry playing with small. Kids/baby health? No response at all.. no solution providing.. clearing old stocks or damaged products for the orders placed in online and saying later they are non returnable even the seal is not open and all the bills available? NO TRUST IN FIRST CRY