Firstcry.com — Refund and received wrong product

Address:

117/93 A,q block Radha Krishna housing society sharda Nagar kanpur

1- maine firstcry se ek order kiya jisme mujhe wrong product received hua aur jb maine return request dali to inhone ye kh kr mana kr diya ki humare hand se shi gya h aur refund nhi kiya
2- maine ek product return kiya jo ki delivery partner check krke same product le kr gya picture dekh kr lekin phir inhone mera refund nhi kiya aur bol diya humko wrong product received hua h isliye hum refund nhi karege
ye company customer ke sth bht fraud kr rhi h plz do something