Firstcry.com — refund awaited since 26 feb 2020

This is in regards to the refund of 596.02 rs which i have not received against the order no. 9092546txe5a14210.. From firstcry.com. The issue is open since 26 feb 2020. Customer care giving me deadlines of 24, 48 of working hours. 10-15 days etc.

I am following up with firstcry.com customer care since march 19 2020. Just getting false promises and repetitive mails from different executives every time. Not able to talk to any one from customer care.

There is no hierarchy of escalating the issue. Old stories are being pasted on every reply. Check my attachment in which you can see the trail mail number reaches to '70'

Pathetic service and policies firstcry.com people are having.