Firstcry.com — Refund not processed for returned product Order ID: 12050430HRZ3C583FC

onegeet

from Pune, Maharashtra

Aug 17, 2025

Address: BrainBees Solutions Pvt. Ltd. (FirstCry Headquarters), Rajiv Gandhi Infotech Park, Hinjawadi Phase 1, Pune, Maharashtra, India

I purchased a product "Little Olive Double Deck Scooter with LED Lights Adjustable Handlebar & Lean-to-Steer Technology - Blue" from FirstCry.com under order ID 12050430HRZ3C583FC.

I initiated a return, and FirstCry confirmed that pickup was scheduled on 30/07/2025. However, till date, the pickup has not been completed. Despite multiple follow-ups by email, I only received assurances, but no actual action has been taken.

As per their own communication, once the pickup is completed, I am entitled to a refund of Rs. 1680.21. It has already been delayed far beyond a reasonable time.

This is causing mental stress and financial inconvenience. I request immediate intervention for either:

Pickup of the product and refund of Rs. 1680.21, OR

Direct refund since the company has failed to arrange pickup.

Attached is the email confirmation from FirstCry where they acknowledged the issue and promised refund after pickup.

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FirstCry.com customer support has been notified about the posted complaint.

Aug 17, 2025

Updated by onegeet I would like to provide an update to my complaint regarding Order ID: 12050430HRZ3C583FC.

After filing this complaint, I again followed up with FirstCry.com through email and phone, but I have not received any resolution or refund yet. The company continues to delay the product pickup, even though they admitted in writing that the refund of Rs. 1680.21 is pending.

I am attaching their official email confirmation where they promised the refund after pickup but have failed to act on it.

Requesting the authorities to kindly take strict action and ensure refund is processed without further delay.