Firstcry.com — refunding my returned item

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Firstcry.com

I returned an item to firstcry amounting rs 372. They refunded to my first crycash wallet. There was a option to transfer it to bank account so i requested them to debit in my bank. Waited for more than one month, but the amount didn't received yet. They are now asking for my one month bank statement in a pdf file which is not available in my online banking app. They are really cheating people by giving such transfer option. I requested several times to refund me in firstcry account. They are not ready for anything. Really disappointed. Cheating public and violating the consumer right.