Firstcry.com — Refused to refund

This is with reference to the product " Babyhug Muslin Cloth Nappy Set of 12\u00a0Medium - Multicolor Printed" against order number 17322405IRW1FEAE07.

Material is harsh as compared to other products I've used before, it is unused and only touched by my hands, has been picked up by the Executive but there has been a failure of the refund which is Rs 538.

Company States it's a non returnable product which I don't deny the same however in that case they shouldn't have picked up the product at all as I'm at a loss of valuable money now

Request you to look into the matter