Order no FC7E0. This is regarding the defective product received from first cry. I have ordered poty ladder from rabbit but they sent me copied or fake or defective product exactly same like toyshine as shown in first cry images. That seat is not at all fitted to my existing pot due to its defective nature. I have used babyhug also n that fits fine but this one is defective and not fitting in any way in any other pot. Upon request, and raised concern. They cancelled my request n disconnected my call with customer care and refused to return or refund the amount by giving invalid reasons.
Also I gave them no of images and compare them for a proof still they did not revert to my mails. I asked them to send any service agent but they refused so in short they looted, cheated and send defective product to me which is worth 999 bugs. I requested you to take action on them so they cannot cheat on the name of non returnable product excuse. Also, the measurement shown on their website differs the one mentioned on box which I got without any tags attached to the product.The same brand product have return policy on Amazon but not on firstcry. I want refund to that product. Attached images for reference comparison
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