Firstcry.com — return money not received. defect product delivered to me without proper screw set for cradle.

Hello,

I have ordered "babyhug angel dreams cradle with storage basket & mosquito net - blue". Which was delivered on 21jun, when i opened the box some screw was missing and i have raised return request on 25jun which is still not picked up and the product is with me.. However i have sent lots of emails. They claim that it will pick up with 72 hrs and it is more then 15 days still the product was not picked up. They just fool customers and take money. I have requested to arrange a call from managers but noting received till now. And the return request which i have raised showing cancelled status.
I have informed them that i will raise consumer complaint even though nothing happened. They jusy copy past sentence and instead of my name they have mentioned another customer name this is what happen when they just do copy paste..

Order id: 11141647mqr26a2897

Will be waiting for you response and i hope this will be finished from you end.

Fell free to call me [protected]

Thanks & regards
Asif