[Resolved]  Firstcry.com — Return not approved for delivered product different from that on product page

Address:Online

Mark & Mia product on FirstCry @ https://www.firstcry.com/mark-and-mia/mark-and-mia-short-sleeves-embroidered-par... was ordered.

Order Number : 9055672RQQCEA12DA
Order Placed : Wed, 1st Jun 22, 5:20 PM | 4 Items
Order Status : Shipped
Price: 2959.66/-

Delivered product was different from the one on product page. Return has been refused twice. There is no escalation matrix. The customer care which talks with you agrees to the difference in the products but says nothing can be done as command comes from somewhere else.

Thinking of legal action on this fraud compaby
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Jun 9, 2022
Complaint marked as Resolved 
Mailing to the customer care email ID helped. They called, quickly approved return, picked the item and refunded the amount. I did mention about the complaint here. Still, they lost my trust. I will not order from them anymore. They still need to fix their system.
FirstCry.com customer support has been notified about the posted complaint.
Jun 04, 2022
Updated by Swati P B
They have rejected approval for return twice. There is no logic, customer care simply says we got the such message from "warehouse". No escalation, no higher authorities. Simply keep posting returns or emailing them. No way to get to any managers
Jun 09, 2022
Updated by Swati P B
Mailing to the customer care email ID helped. They called, quickly approved return, picked the item and refunded the amount. I did mention about the complaint here.

Still, they lost my trust. I will not order from them anymore. They still need to fix their system.
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