Firstcry.com — reverse pickup done but still they cancelled and deducted money w/o intimating from next order as product has not reached warehouse

Address:	411006
Website:	www.fristcry.com

Around 6-7 months before i ordered a product, since quality of the product was not good, i returned the same. I got the money in wallet which i transferred to bank.in june when a placed another 2 orders, i cancelled one order myself and they cancelled my 2nd order and they have not refunded me anything. When asked, they are saying that they have recovered the amount of my last order as they have not received the product back. They are asking me whether i have return receipt for last 7 months before order for proving. But, why will i keep such a long returned product receipt and i dont have it. I have nothing to prove that i returned it back.

Meanwhile if they have not received the product back, they have never called me or emailed me regarding the same and i was not aware about the fact that they have not received it yet.

Thats a policy gap in there system, has to why the refund amount w/o receiving the product or why they never turned up in 7 months for the same to me. How they can recover money w/o my concern!!

Please help me on this. As the amount for which they are trying to recover is arnd 2200rs.