Firstcry.com — Self-Returned the Item but Refund not Initiated Yet

Address:

S3, BR Apartment, Sri Malani Colony, New Bowenpally, Secunderabad - 500011

Total Cheating of First Cry Customer Care Department.
They asked for a Self-Return, I did that on 8th of july23 with DTDC Consignment No - H37565439 but they still have not acknowledged & initiated the refund. Moreover, they don't have any clue that where the product is at present. In DTDC Website its showing as item Successfully delivered on 10th July23
First Cry Order No[protected]JZO13DCF37
Customer Care Clueless & Non-Responsive. yet times they are unprofessional.