Firstcry.com — Selling unusable product and without replacement

Address:

Sai prasad co op soc. sect-8, E-8,

I m buying babyhug love teddy bassinet from firstcry webiste, but product is not suitable for baby, baby cant sleep in basket, and baby moving when swing basket, when i reised complaint, last 7 days no any engineer and call coming, when i call 4-5 times then take action to replace product. and no one coming to dismantle product . delivery person not coming one day . after 10 days new product deliver after 2 days no engineer to come assmable product, when ask disamable engineer customer care say no one engineer please assamble own .
problem same without solve .
dont buy this product and dont buy from firstcry website