Firstcry.com — Stroller malfunctioned within a Month o[censored]se

Address:

S/O, Mohan Singh Sajwan, Cross-2, Main Lane

We bought a Baby Hug Symphony Stoller from Store - Firstcry Civil Lines, Roorkee on 20th February. Recently, I observed that child cannot sit in recliner positions. My child is just 5.5 Kg in weight, and Stroller cannot reatins the recliner and up-right position with the child onboard. the stroller bed falls back to the Lying position.

I reported an issue with the Stroller to the customer care on Sunday. Support executive informed me that this product is bought from the store, and I need to contact the store where I bought it. I informed her, that this was bought in Roorkee, by my brother-in-law and I live in Dehradun, I just cannot drive to another city, to get this stroller fixed. If that's the case, what is the meaning of this Brand - FIRSTCRY and its pan India presence. When I bought this stroller, I was assured by sales representative that any problem faced with the product will be dealt with anywhere, as It's a reputed brand and have PAN india presence.

I am hugely disappointed with the way this issue is being handled. This simply doesn't make any sense, If I have to run door-to-door to fix this poor thing. Quality is so cheap, that it just malfunctioned within a month o[censored]sage.

I have also contacted the store (FIrstcry Roorkee) about the problem. They are saying that, have mailed the company and are awaiting response. But its been 3 days and I am not getting any response from them