Firstcry.com — they kept cancelling the orders

Sujaswini John

from Guntur, Andhra Pradesh

Address:	560066
Website:	www.firstcry.com

I have placed an order in first cry and have cancelled the order. When I contacted the customer care, they informed that there are many accounts associated with my shipping address. We live in a joint family where we have children and sometimes we order diapers or clothes many times to a single address from different accounts. I really don't understand why they need to cancel even if a coupon is used once from one account to the same address. This needs to be rectified and a solution needs to be given. We are not reselling the products and are using them for personal use.

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FirstCry.com customer support has been notified about the posted complaint.

Oct 17, 2018

Updated by Sujaswini John I have placed an order in first cry and they have cancelled the order. When I contacted the customer care, they informed that there are many accounts associated with my shipping address. We live in a joint family where we have children and sometimes we order diapers or clothes many times to a single address from different accounts. I really don't understand why they need to cancel even if a coupon is used once from one account to the same address. This needs to be rectified and a solution needs to be given. We are not reselling the products and are using them for personal use.

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Comments

saesha

from New Delhi, Delhi

Every time I m purchasing diapers - Pampers through first cry since 2 years and this is the first time which I ordered are not good, their lastic is so soft and it leaks. I have ordered larger size mega pack . please change