I have placed an for philips avent natural feeding bottle 260ml. I had received defective product for which i am following with first cry customer support since 27th may however each of your representative is just copy pasting the same text without understanding the issue and not taking any action about my order. I have called 100 nos of times also has written atleast 10 mails but no use.
Order no: 11005556fbt5ae2343.
My mail is attached herewith:
From: firstcry.com
Sent: 03 june 2020 20:31
To: vidya p dhulkhed (विद्या धुलखेड)
Subject: re:re:re:re:re:faulty product received which is not returnable
Dear prasad,
Greetings from firstcry.com!
Hope everyone is safe and good in health.
This is with reference to your email for order number 11005556fbt5ae2343, regarding product "avent natural plastic feeding bottle - 260 ml"
We apologize for the inconvenience caused to you.
We tried to call you on number [protected], however, the call was unanswered.
As per your email we do understand your concern as the issue is already highlighted to our concerned team regarding the above mentioned product as you have received it with one hole instead of two, as we have not received any further updates we would kindly request you to wait as once a proper update is received we will get back to you accordingly.
For your future return you may refer this link — https://www.firstcry.com/returnpolicy
For any further assistance or queries please visit contact us.
We wish you a happy shopping experience with firstcry.com!
Thanks & regards,
Aliya shaikh,
Firstcry.com
Customer service team!
_
Is it a joke?? Why this stupid thing is happening again n again at first cry... Various people are just copying and pasting the same mail again n again... Is firstcry have such third class customer support?
Why can't a single person handles this issue.. You all r writing just a random mail. Also not providing your contact details. Plz provide me the contact number of higher management to take up this issue further.
On jun 2, 2020 5:37 pm, "firstcry.com" wrote:
Dear prasad,
Greetings from firstcry.com!
Hope everyone is safe and in good health.
This is in regards to your email that you have received the product 'avent natural plastic feeding bottle - 260 ml' with one hole from the order no. 11005556fbt5ae2343.
We apologise for the inconvenience caused to you.
We tried to call on [protected], however it was unanswerable.
We have already highlighted the issue to the concern team on may 28, 2020. We understand your concern that the product must contain 2 holes as per your email wherein this detail is not mentioned on the product page. You will be updated at the earliest.
For any further assistance or queries please visit contact us.
Regards,
Shraddha p
Firstcry.com
_
If firstcry does not have any exchange policy return our money back without any further delay so that we can purchase the original product from other sources.
On jun 1, 2020 11:50 am, "firstcry.com" wrote:
Dear prasad,
Greetings from firstcry.com!
Hope everyone is safe and in good health.
This is in regards to your email that you have received the product 'avent natural plastic feeding bottle - 260 ml' with one hole from the order no. 11005556fbt5ae2343.
We apologize for the inconvenience cause.
As per your telephonic conversation
As you state your concern that the product must contain 2 holes. As per the records, we have already escalated this issue to concerned team and our team is working on the same. However, the issue will get resolved at the earliest. As you stated want replacement for the product. We like to inform you we do not have exchange or replacement policy.
Thank you for your patience and understanding in this regards.
For any further assistance or queries please visit contact us.
Thanks and regards,
Praful g
Firstcry.com
_
It's been 5 days we are following for return for the wrong product we received, however no one in first cry is bothered it seems.
We have been told that the mattee is escalated however it doesn't seem so. 3 days have passed and no one contacted yet.
Plz provide the direct contact number of higher authorities as number provided on contact us is not being connected to anybody.
And now without any further delay plz refund our money back
Regards
On may 28, 2020 1:21 pm, "firstcry.com" wrote:
Dear prasad,
Greetings from firstcry.com!
Hope everyone is safe and in good health.
This is in regards to your email that you have received the product 'avent natural plastic feeding bottle - 260 ml' with one hole from the order no. 11005556fbt5ae2343.
We apologize for the inconvenience cause.
As per your telephonic conversation with one of our executive, we have already highlighted the issue to the relevant team. We understand your concern that the product must contain 2 holes as per your email wherein this detail is not mentioned on the product page. Our concerned team is working on your issue and they will get back to you within 24 to 48 working hours.
Thank you for your patience and understanding in this regards.
To visit "my account" section please click :- my account.
For any further assistance or queries please visit contact us.
Regards
Aarti pillai
Firstcry.com
_
Dear ms. Kamle,
Firstly my alternate contact no is : [protected], u can reach me on this number.
It's really very disappointing that firstcry is forcing customers to accept faulty product without any fault from our side.
You should have verified the details before writing such mail... Herewith i am giving the details. I have ordered the 260 ml bottle which comes with 1+ month nipple with 2 holes (U can check d same on bottle box itself). Also i am sending u the screenshots of philips sites and screen shots o[censored]r sites also, where u can easily understand that 125 ml bottle comes with 0+ nipple with 1 hole, 260ml bottle with 1+ nipple with 2 holes and 3+ nipple comes with 3 holes... N so on (Nipple hole drop pictures also available on respective bottle boxes)
Then how can u tell that it's not mentioned. We do understand that d product is not returnable but if it is faulty product how u r expecting to waste our money for this faulty product.
Plz go the attached proofs and refund our money immediately.
Regards
On may 27, 2020 4:55 pm, "firstcry.com" wrote:
Dear prasad,
Greetings from firstcry.com!
Hope everyone is safe and in good health.
This is in reference to your email that we have received regarding order number 11005556fbt5ae2343, wherein you want to return product avent natural plastic feeding bottle - 260 ml.
Thank you for writing to us and sharing the concern.
We apologise for the troubling experience you've had with your recent order.
We tried to contact you on [protected] but their was no response from your end hence drafting this email, we would like to informed you as you want to return product avent natural plastic feeding bottle - 260 ml due to single hole we would like to informed you in specification there is no were mentioned about 2 holes. We would like to informed you we don't have the exchange or replacement policy yet in first cry.
As we checked, above mentioned product comes from no return category, we don't accept return for this product due to hygiene issue and system won't allow us to raise a return request for this, we apologise for the trouble but this product can't be returned now.
You may refer below return policy:
https://www.firstcry.com/returnpolicy
Your co-operation in this regards appreciated.
For any further assistance or queries please visit contact us.
Regards,
Aishwarya kamble
Firstcry.com
_
I had placed order for philips avent natural feeding bottle 260ml. I have received d product an hour ago, however after checking it found that d nipple has only one hole instead of 2 (As per their the product details it comes with 2 holes for 1 months+ babies). Second hole is not punctured by the company fully. Have received faulty product.
I need an urgent replacement for this. I tried to reach to customer care but call is not getting connected to customer support. Plz help.
Order no: 11005556fbt5ae2343.
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