Firstcry.com — Unethical behaviour, fraud

Address:	400075
Website:	www.firstcry.com

Company: Firstcry.com
Order ID- 946737POC52DB830, product- 812713 Bella Moda Minnie Applique Dress - Multicolor.

I had ordered one jacket in their 11 to 11.11 minutes offer scheme due to which I got a cashback coupon of Rs750.
and against that i ordered 2 items 1.one slip on and 2.A Dress
And now this dress frock is 2size shorter and I requested a return of this product.
And as per their “Return Policy”, there will be no questions asked while
returning and when I make use of this policy, I was grilled to the core.
Further to add to the misery, instead of refunding the full amount they are refunding only the net value and not refunding the cash back amount that was applied to this order.
This means the cash back I had earned is completely wasted and this was their intention.
The story doesn’t end here, further they ask me to “DONATE” that dress which I had bought (PAID) for my daughter.
Donating or not is completely a consumers choice and I am sure no organization or their representatives should be
telling this to hide their flaws.
The customer care representative are so rude to talk that every point of the conversation they kept repeated that this
discount/cashback “WE” gave you as if it was some favour done to me whereas this cashback was against a order and
well earned by me and not any favour.
Pls help me with this and also so that they don't cheat other consumers in the name of cash back.