| Address: | 85/1 Kumalankuttai Pirivu, Perundurai Rd, Erode, Tamil Nadu 638011 | | Website: | firstcry.com retail store |
Dear Respected Sir /Madam,
This is to bring to your notice that we have purchased a infant shoe on Sat 18th Jun 2022, while buying we have asked very clearly that if incase baby shoe size was mismatched will you be able to refund/replace with right product . They Agreed if we bring it back within 3 days they will refund/replace, also advised to bring back the bill/Receipt.
Today I went to shop to replace, they refused to replace the product, in addition the argument went wrong . he was using all very HARD words on the customer and asking me to go out of store.
He was asking some OTP and i didnt get any, hence he/they said we cant replace please get out of store . once you get the OTP THEN COME TO STORE.
Sir, Please advise is this acceptable behavior?
We want justice and refund. we want to bring this subject to fristcry top management and area/State Sales Vice President .
because of this man behaviour Company reputation is going bad.
I couldn't able to put those hard words in english .
Thx,
Mohan
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