Firstcry.com — wrong delivery status every time

Address:

625016

Every time if i order for a huge product, (Ie not easy to carry) the product will not be delivered but the status will be updated as delivered. This is the third time happening for me. Though i will get my product after a few days from the delivery date, i can get the product after repeated complaints and followups.

When i order a smaller size product it is delivered at correct time. But i order a huge size product the xpress bees coriour says your product is huge we can't carry it in the bike, and makes too long to delivery, we pay for delivery also. Also if we ask him he behaves rudely to us. He is xpress bees courier boy from madurai, colony area. Name is jegan.

After numerous complaints on xpress bees courier to firistcry, no steps taken from them. Please talk to me.