Firstcry.com — Wrong product delivered, But still no solution

Website:

www.firstcry.com

My order no was: 2137420GVG5A0FF42.

I already raised a complaint that I received wrong product.
Shared all relevant pictures, and today I received a mail from First Cry with subject line, "Return request rejected for Order No. 2137420GVG5A0FF42".

And when I checked in app it is saying concern closed. I am not getting how can you do like this.

I received wrong product and without resolving this issue how can you close the ticket.

Please resolve this issue asap.