Firstcry.com — Wrong product Delivered. Company denying return

Address:

Emaar palm Gardens, Sector 83, Gurgaon

I ordered BabyHug puzzles worth Rs. 319 approx and instead received Minion masks worth Rs. 85.
When I highlighted the issue to the customer care. They said they checked their CCTV footage and they have sent the correct product.
I have the invoice as well which clearly shows the address of the person who actually ordered masks. She is in Mumbai.
So basically I received an order which someone from Mumbai placed for themselves. And god knows where my order is.
Please note the "Dispatch From" address in both the invoices (for order placed and order received). Both are the same, this shows that its the mistake of dispatching facility. They have packed the wrong orders in the wrong boxes.
So the invoice pasted on the box is different from the invoice inside the box.

The first cry is not ready to take responsibility for the wrong product delivered and is basically saying that I am lying.
They say that I can only keep the wrong product and they cannot do anything. They are neither ready to refund my money nor deliver the correct order.

I am stuck with the product I did not order and my money is also not being returned. It is pure fraud as it can happen to anybody.
Order something else, and get something else. My money is lost. On top of that I have to continuously follow up for the mistake I did not commit (getting wrong order delivered).

Attaching order details below:

Details of product I ordered:
Product Name: Babyhug Blossoms Birds Theme Wooden 4 Piece Board Puzzles Set of 5 - Multicolor
Product ID: 8523160
Order ID: 4427962HYQ8532AB8
Order Date:[protected]
Shipment ID (mentioned on the box, but not on invoice):[protected]
Address details on order: Ankush, Mobile No.: +91-[protected], T4-303, Emaar Palm Gardens, Sector 83 Emaar Palm Gardens Near Hyaat Hotel, Gurgaon, Haryana, India - 122004

Details of Product I recieved (as per the invoice recieved with order):
Product Name: Minions Face Mask Pack Of 10 - Yellow
Product ID: 1651619
Order ID: 14773592XLA44F8F8F
Order Date:[protected]
Shipment ID:[protected]
Details of Person whose order got delivered: Chaitali, Fifth Floor, C Wing Atul Projects, Chakala(Andheri) Mumbai, Maharashtra, 400093.

Attaching following docs:
1) Invoice of the order I placed (got while placing the order)
2) Image of actual product that I ordered
3) Invoice of the order I received
4) Image of the product I received in the order
5) Image of the box in which I received the wrong product
6) Email received from First Cry in which they are denying me the return.