Firstcry — Worst after sales service from firstcry

Address:	560102
Website:	www.firstcry.com

I have ordered baby bag on 4th july 2016. estimated to deliver product on or before 11th july 2016. but they started to transportation process on 11th july 2016, product was in delhi. after that there was no update for 2 days. on13 july still it was in delhi airport. so i called firstcry customer care asked for status. i told them to cancel order if they can't delivery product. they told need 72 hours to respond to my request whether they can cancel order or not. i called on 14th july 2016 products status shows it was transported to bangalore. again i called customer care asked for update. they told processing for cancellation but it will take 72 hours and to refund again 72 hours it will take, i asked why. they told we need to transport product back to vendor then only they can refund money.
Why i should wait to get my money back. they delayed it's thier mistake. why customer has to suffer. to get my money i don't know how many 72 hours i need to wait. i have purchased product on so many websites like flipkart and amazon they never take 72 hours to response to customers request or problems. but firstcry play with customer money and time. they don't value for customer money and time. i had really very very bad experience from firstcry. please don't buy anything from firstcry because after sales service is very very bad. they don't response to our problem.