Flipcart — Order cancelled without the customer consent

Address:

Bangalore, Karnataka

I've placed an order with flipkart for a smartphone (Samsung Galaxy J7). Order ID is OD[protected], on September 12th 2015. Committed date to deliver the product was 14th Sept. I was in wait for the same for a whole day since it was my moral responsibility to receive & to respect the order. Finally the order has been cancelled by them without my consent, at last, after putting lot of efforts I reached them over the Tel-con. But the call has disconnected repeatedly, keeping a poor response is not at all good for a business as well as regards ethics don't know. Would've been customer friendly, by giving a call to customer & confirmed, instead the value being improvised. Rather than giving repeated generic statements like robots, they should focus on customer satisfaction. Whatever we urge, pour & cry, at last I didn't see any mails, Tel-con asking the customer convinced, Only received the advice to go for placing the order for once more. What is the value for the time we dedicated for that eager towards the delivery of the product for a whole day. Only we get no-reply emails, no-reply messages to cellphone/emails, in which no one can respond & give feedback at all. Iam really frustrated by all these type of service. I went through about the logistic supplier through Google and surprised to have an view regards most of the complaints were on logistics part only. though the initiation has not taken there is no improvements' on logistic part at all. They might improve their name & fame by keeping an eye on this, at least they would've been opted for a reliable & customer friendly logistic supplier like Bluedart etc. are available in the market committed for customer service. They promptly ensures that the customer point of view & makes their work easier also Iam sorry, tried to attach email copy. but I didn't. Format is not getting uploaded Thanks & Regards PBSwamy