[Resolved]  Flipkart — After payment i didn't get the product and the i got update that the product has been cancelled which has not been requested by me.

I purchased a mobile Lenovo K3 Note from flipkart and made a payment through SBI Debit Card on 17.10.2015 and gifted it to my relative who is residing at Gaya, Bihar and the promised date of delivery was 30.10.2015. Then after due to non availability of the product, i was given next date of delivery 03.11.2015 on regular contacting Customer Care Flipkart. The product was not delivered on 03.11.2015. When i contacted the Customer care representative, i was told that the product was attempted to deliver but could not be delivered due to incomplete address. Then my relative got a call regarding incomplete address on 04.11.2015 and my relative gave him complete address on which all the postal correspondence is going on. Then after i was given resolving time of 06.11.2015 on mail and was assured that the product will be delivered by that day even before. Due to non delivery by that day, when i contacted Customer Care representative and requested to provide the contact no. or address of his courier partner i will collect the same from or if he has any issue with the address he may contact on the give mobile no. So that i may guide him, but the executive replied that we cannot give the contact no. and assured me that the product will be delivered within 24 hrs and then i got a mail that the issue will be resolved upto 08.11.2015. Then after i was given resolving time of 09.11.2015 and then of 10.11.2015. When i contacted the customer care executive Mr. Kamran at about 22:00 hrs due to non-delivery of the product yesterday he assured me that i will personaly look into this issue and make sure that the product will be deliverd by tomorrow. After that I got an email at 00:05 that the request for cancellation has been procesed and amount will be refunded into ur account within 7-10 days. The cancellation for the product has not been requested by me, then how it was processed. After waiting for this product and after payment for about one month this happened which is very much frustrating. I want my product any how, not the amount.
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Complaint marked as Resolved 
Verified Support
Nov 09, 2015
Flipkart Customer Care's response
Unable to find the contact details to address the customer concern. However, mail sent to revert back with the relevant details
Complaint comments 

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