Flipkart — Air conditioner ifb

Ordered an AC from Flipkart and it was delivered on **12th April at 9:30 PM**.

During Open Box delivery, I found **internal damage in the indoor unit (crushed evaporator fins)** and immediately pointed it out. Delivery staff said only **external damage** is covered during Open Box, asked me to share OTP, and told me to raise a replacement request in the app for internal damage.

Trusting their instructions, I raised the **1st replacement request the same night within 2 hours**.

**Timeline since then:**

* **12 Apr:** Damaged AC delivered, issue reported immediately
* **14 Apr:** First promised resolution date – no resolution
* **15 Apr:** Resolution pushed again
* **16 Apr:** Deadline changed to **7:30 PM**, then pushed to **9:00 PM**
* **17 Apr:** First replacement request cancelled
* **17 Apr:** New replacement request raised
* **Resolution promised for 21 Apr**
* **20 Apr:** Existing request was closed without resolution and a new request was raised again
* **Resolution pushed again to 23 Apr**
* Seller now says they need “better understanding” even after repeated explanations to support
* Wrong contact number was even mentioned for seller coordination

So despite reporting damage immediately, following delivery instructions, repeated follow-ups, and multiple escalations, **the damaged AC is still not replaced till date**.

This completely defeats the purpose of **Open Box Delivery assurance** and **buyer protection**.

A complaint has already been filed with the **National Consumer Helpline**, yet there is still no concrete resolution.

Need immediate **replacement and installation** without any further delay.
@Flipkartsupport