[Resolved] Flipkart — amount debited from bank but order was not placed and till no information about refund

raghav Biyani

from Mumbai, Maharashtra

Address:

Jaipur, Rajasthan, 302031

I was ordering a redmi note 7 pro 4/64 variant on flipkart in flash sale on 27 march 2019. I filled out everything. Then i chose to pay using through phone pay and the bank was state bank of india. The amount has been deducted from my account but the order was not placed. I have the screenshot of my account as well. I send an email to flipkart and got no response. I called at the toll free number and the ivr gave an assurance that i will get a call back. Still no response. What should i do?
Till now i was using amazon for shopping and was very satisfied. I don't know why i chose flipkart this time. I am cursing myself. I am also attaching a screenshot of the amount deducted from my account.
Please help me asap.

+1 photos

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Apr 28, 2019

Complaint marked as Resolved

Flipkart customer support has been notified about the posted complaint.

Verified Support

Mar 28, 2019

Flipkart Customer Care's response We are sorry, we are unable to find your account details. Request you to get in touch with our customer support number[protected].

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Comments

Sarojkumar Nahak

from Lalgudi, Tamil Nadu

Sir I ordered a redmi note 7 pro neptune black phone which got cancelled in just 2 hours. I got a mail regarding refund has initiated with a refund reference number. But i didnt get any refund and even the refund reference no. is showing invalid. Sir kindly do something.