[Resolved]  Flipkart — Cancellation of my order without sufficient reason

Address:Gurgaon, Haryana
Website:consumer complaints flipkart

I have ordered Samsung galaxy on8 mobile on 03/10/2016 during big billion days offers. And I have paid the amount through my SBI card EMI option and my payment was processed. After a few days I got a message on 09/10/16 that my order is about to be delivered on the very next day on 10/10/16 and if I want to reschedule it then I can proceed with a given link. And what a foolish thing I have done that I followed it and rescheduled it to 15/10/2016. On 11/10/2016 I got a message like this " Hi order for FMPP[protected] with the SAMSUNG GALAXY ON8 (GOLD 16 GB) SAMSUNG EVO 32 GB MICROSDHC CLASS 10 48 MBS MEMORY CARD could not be delivered and has been cancelled due to non-serviceable by Ekart Logistics. Please place a new order with an alternate serviceable address and pin-code and we will surely have it delivered to you. When I have ordered then it was showing that the item will be delivered to the given pin code and as such the order has been processed at your end Otherwise I cant place the order without your consent.
Now I want my item should be delivered as per your promise or otherwise face the heat. I don't know where I would go may be a consumer court can solve this.
Do as per procedures
Regards A Shanmukha rao
Was this information helpful?
No (0)
Yes (0)
Nov 26, 2016
Complaint marked as Resolved 
Flipkart customer support has been notified about the posted complaint.
Verified Support
Oct 26, 2016
Flipkart Customer Care's response
We informed customer that order was cancelled due to non serviceable area.
Complaint comments 

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Flipkart
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    55%
    Complaints
    46700
    Pending
    0
    Resolved
    25442
    Flipkart Phone
    +91 80 4274 9527 [Grievance Officer]
    +91 80 4908 3910 [Grievance Officer]
    +91 12 4615 0000 [Corp Office]
    Flipkart Address
    Vaishnavi Summit, Ground Floor, 7th Main, 80 Feet Road, 3rd Block, Koramangala Industrial Layout, Bangalore, Karnataka, India - 560034
    View all Flipkart contact information