[Resolved]  Flipkart.com — Inferior Product Sent by flipkart.com

Dear Friends, I would like to appraise you regarding the deteriorating condition of flipkart.com service. I recently ordered a Philips Iron Model GC 1980. The product I received was in damaged condition ( Sole-late was scratched) . On informing flipkart.com I was sent another unit with similar defect . On complaining again they sent me the following reply : [protected][protected] From: "Flipkart.com" <[protected]@flipkart.com> Date: 12-Mar-2014 3:05 PM Subject: Return request disapproved for Items in your Flipkart Order - OD[protected] To: "Shreyas Puri" <[protected]@gmail.com> Dear Shreyas Puri, Greetings from Flipkart.com! We regret to inform that seller has disapproved your return request for following items in the Order OD[protected] If you are not satisfied with the response, you can avail of Flipkart buyer protection programme by writing to our Disputes Resolution team at [protected]@flipkart.com or reaching out on contact. We hope to resolve your issue at the earliest. We apologize for any inconvenience caused to you. [protected][protected]- What do they mean by seller has refused? Isn't flipkart.com my seller. If flipkart.com is my retailer how is it my concern who flipkart.com buys from. - Clear Proof that they don't take complete ownership of what they sell. [protected][protected]--- On writing the following review on their website do that other customers are aware of my experience : Review Title: Very Poor Packing Very Poor Packing: I ordered the product from filpkart. The iron was very poorly and shabbily packed, as a result the soleplate has a number of scratched on it, on asking for a replacement flipkart sent me another unit which was also badly packed, when I told them of the issue they said the sellar has refused replacement . It is really lame to see such a wonderful product ( Dint use it at all though but still looked nice and solid ) has been so poorly packaged by philips ( flipkart bubble wrapping on top of the philips packing was good . Even the soleplate was not protected. Now I wonder what to do as this seemed like the best option on FK [protected][protected]---- I got the following reply from flipkart.com : [protected] Forwarded message[protected] From: "Flipkart.com" <[protected]@flipkart.com> Date: 09-Apr-2014 10:44 AM Subject: Please edit your review of Philips GC1980 Iron To: <[protected]@gmail.com> Cc: <[protected]@flipkart.com> Dear Customer, Thank you for your review at Flipkart for Philips GC1980 Iron, on Wed Apr 9 2014. We appreciate the effort you put into it. We understand from your review that you are not satisfied with the product, which you received from Flipkart.com. We sincerely apologize for any inconvenience you faced as a result. your feed back has taken to improve the service. Flipkart values customer feedback and seeks to learn and improve. Feedback regarding our service is always welcome. However, the product reviews section is for customers to share their experience with the product, helping other customers make informed purchase decisions. We hope you understand that comments about service cannot be displayed in this section. We would love it if you can edit your review to bring it in line with our review guidelines. You can find our review guidelines at http://www.flipkart.com/s/help/product-review-creation-guidelines You can edit your review by visiting this link http://www.flipkart.com/philips-gc1980-iron/edit-review/ITMD2UFGY3BA8HUH?pid=IRND2UFFX6YJ4TWB&reviewId=RVTL...⇄ Thanks for understanding, and please give us feedback on our review moderation process at https://docs.google.com/forms/d/1Gu7vaQxhhtVWXh5aOmEacti2VeMjLFK08nYSeeSkKws/viewform Please feel free to send any of your queries to [protected]@flipkart.com Thank you for using Flipkart. Sincerely, Siddique Customer Review Team Flipkart.com [protected][protected]---- It is very sad to see such a big and reputed company trying to edit force customers to edit personal reviews do that they can protect their brand image at the cost of customer honesty. [protected]---- Flipkart.com it is not the customer problem where you buy your products from, it is your responsibility that you send the product in perfect condition to the customer, how/where/from whom you send it it not the customers concern.