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I placed a prepaid order worth ₹1, 718 on Flipkart on [insert date]. The promised delivery date was [insert promised delivery date], but the product was not delivered even after a delay of more than 5 days beyond the expected date.
Despite multiple follow-ups via customer care calls and Flipkart’s chat support, no effective action was taken. The delivery agent was unreachable, and the order status showed false updates such as “Delivery rescheduled as requested by customer”, even though no such request was ever made by me.
Later, Flipkart asked me to cancel the order myself, instead of resolving the issue or taking responsibility for the delay and mismanagement. I was finally refunded ₹1, 799 (₹81 extra) — but that does not compensate for the mental harassment, inconvenience, and loss of time caused by this ordeal.
This clearly amounts to deficiency in service, unfair trade practice, and violation of the Consumer Protection Act, 2019 & E-Commerce Rules, 2020, which require:
Delivery of goods within the committed timeline,
Transparent communication,
No misleading or false updates, and
Accountability for service failure.
Relief Sought:
Written apology from Flipkart for non-delivery and misinformation.
₹250 compensation (in the form of a Flipkart gift voucher or equivalent refund) for mental harassment, inconvenience, and deficiency in service.
Assurance from Flipkart to take corrective action against repeated delivery failures and false status updates.
A directive to improve grievance redressal timelines and ensure compliance with Consumer Protection (E-Commerce) Rules, 2020.
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