Flipkart Customer Care
Flipkart Internet Pvt. Ltd.
Customer satisfaction rating: 72%
Submit a Complaint
19964
COMPLAINTS

Flipkart Customer Care

Flipkart Internet Pvt. Ltd.

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Address
Vaishnavi Summit, Ground Floor, 7th Main, 80 Feet Road, 3rd Block, Koramangala Industrial Layout
Bangalore
Bangalore District
Karnataka
India - 560034

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
up
3569
down
1390

Phone:
Phone:
+91 80 4274 9527  [Grievance Officer]
up
2937
down
1376
+91 12 4615 0000  [Corp Office]
up
863
down
559
+91 80 4908 3910  [Grievance Officer]
up
923
down
676

Fax:
Fax:
+91 98 0793 1547  

Additional info
Mail
Flipkart Internet Private Limited, Ozone Manay Tech Park, #56/18 & 55/09, 7th Floor, Garvebhavipalya, Hosur Road, Bangalore - 560068, Karnataka, India

Corporate Office
Flipkart Internet Private Limited, Vaishnavi Summit, Ground Floor, 7th Main, 80 Feet Road, 3rd Block, Koramangala Industrial Layout, Bangalore - 560034 Karnataka, India
+91 12 4615 0000
CIN: U51109KA2012PTC066107

Customer satisfaction rating
72%
Complaints
19964
Pending
150
Resolved
14373
Awesome
Awesome! This company provides an awesome customer support service, responds to our every notification, and resolves most of the user complaints.

Working hours
Mon09:00 am - 06:00 pm
Tue09:00 am - 06:00 pm
Wed09:00 am - 06:00 pm
Thu09:00 am - 06:00 pm
Fri09:00 am - 06:00 pm
Sat09:00 am - 06:00 pm
SunClosed

Flipkart related photos (5943)

Flipkart Complaints & Reviews

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Flipkart — refund failed transaction

 Momar riba on Mar 13, 2019
I bought a headphone worth 3599 on 7march 2019 but due to some reason i cancelled it and the refund was processed by flipkart on 8 of march but the amount is still not reflected on my accnt, iasked flipkart about the refund and they updated me saying they have processed the refund already and said to contact the bank regarding this.the refrence number is IGAFOSCGF5 PLEASE kindly look in this matter...
Complaint comments  Read comments Complaint category Banks

Flipkart — account blocked without any valid reason

 jayeshraut23 on Mar 12, 2019
My account has been blocked without any valid reason. They have told that I'm using the website for reselling products which I'm not. They have blocked my account without any investigation and by just seeing my order history which is not fair. I'm not buying their products for reselling it's for my own personal use and I can show you proof of that. I'm not able to log in my account as I have attached screenshot you can see over there. I have been getting the same reply from customer care again and again. They are not taking my case seriously. I have made complain several times and they are telling...
Complaint comments  Read comments Complaint category Online Shopping

Flipkart — re: flipkart login account suspended: ? why ?

 sathishkumar143 on Mar 12, 2019
Dear Sir/Madam,
My flipkart account was blocked on 7/1/2019, i have purchased so many items and returned few items. I have eligible upto Rs.5000/- per month. my paylater due was on 10th of every month only, i have called so many times to flipkart customer care to enable my account to pay my dues on time before 10th of every month, but they dragged the case upto 16th of every month and charged for a penalty of Rs.400/- as non payment, due to late fee payment. If I can not able to login my flipkart account [from 7/1/2019 to 12/03/2019] then how can i pay my dues on time, they have not reply...
Complaint comments  Read comments Complaint category Online Shopping

Flipkart — vibration mode not working on moto one power

 Dr. Matthew. C Thomas on Mar 12, 2019
I'd purchased moto one power mobile phone on february 25th, 2019 via flipkart. I've used the emi payment option.
I've just realised today that the vibration mode is not working on the phone. The haptic feedback is not working at all even after turning it on in the sound settings.

What's the procedure for replacement of device?
Looking forward to your kind cooperation....
Complaint comments  Read comments [1]Complaint category Mobile Handsets

Flipkart — ekart delivery boy refuse to exchange my old mobile phone

 junaidjey on Mar 12, 2019
I bought MI pocophone f1 (256gb 8gb) exchange of lenovo K4 (2300 exchange+2000 bumpup). But delivery guy refuse to take back it because K4 note 2 corners have scraches because of hard case....
Complaint comments  Read comments Complaint category Mobile Handsets

Flipkart — mobile

 Hemariya on Mar 12, 2019
I recently placed an order at flipkart for poco f1 (Black, 8 gb) (2563 gb) mobile phone under exchange.
The exchange offer involves exchanging older mobile with a newer one.
When the ekart (Courier name) executive came to deliver the mobile, he rejected the exchange for reasons not indicated by flipkart.

The flipkart terms and conditions are (Flipkart terms and conditions followd by my response):
1. Brand and model of the old device matches the declaration provided by me in the flipkart website at the time of purchase of the new device.
The old device exactly...
Complaint comments  Read comments Complaint category Computers & Accessories

Flipkart — account got blocked

 srivalli neelu on Mar 12, 2019
Hello sir.
My account was blocked stating high returns in my account. And the returns which were in my account are genuine and no unnecessary returns but flipkart is blocking our account there were maximum 10 returns in a 1.5 years and that also genuine which were not worth of quality, damaged, missing which we can not use by using our money so they we're returned but those people are not understanding and deactivated my account. How far this was worthy. I need my account as i also bought plus membership for 1 year and i also collected plus coins from. Large purchases bow they blocked and...
Complaint comments  Read comments [1]Complaint category Online Shopping

Flipkart — didn't received the product

 Anurag Sharma on Mar 12, 2019
Dear manager

I have flipkart account with mobile number [protected]. I am purchasing many items from both flipkart and amazon.in for my new home. I ordered a sofa with pre-payment of 34990 inr, that was my biggest purchase from flipkart. Delivery time for this product was 15 days and i waited till the last date when suddenly i received an email that the product is delivered. Since than i am following with you people to give me back my money or deliver the product. The executive are having the same attitude of any indian company after receiving the payment.

I thought...
Complaint comments  Read comments Complaint category Furniture

Flipkart — cash/card on delivery mode disable for my account

 vijaymahantesh0 on Mar 12, 2019
Whenever i try to place an order i see cash/card on delivery option disabled for me. I tried changing the address pin code and tried for many products but still, i am unable to place an order with cod. I contacted customer care multiple times but no use.

Earlier in the past, i have canceled some items after placing the order may be because of that cod option for me is disabled. But because of this issue, i could not purchase many items. I want to do shopping with flipkart.

Please resolve my issue and enable cod for me....
Complaint comments  Read comments Complaint category Online Shopping

Flipkart — flipkart complete mobile protection

 kuma9204 on Mar 12, 2019
As per the telephonic converstaion discussed with flipkart complete mobile protection about redmi note 5 pro (Rose gold, 64 gb) and complete mobile protection 1 year by flipkart protect with order id od[protected]. Flipkart complete mobile protection have not solved my problem so far. And they are provid plan mobile, under complete mobile protection plan jppoffk743975. Claim request ad[protected] and mobile was not delivered and delivered date is 08/02/2019 dispatch through blue dart courier jamshedpur shipment id [protected]. Please i request to you need full action on urgent basiss. I want...
Complaint comments  Read comments Complaint category Mobile Handsets

Flipkart — didn't received the product and status updated as " delivered"

 Anurag Sharma on Mar 12, 2019
I have flipkart account with mobile number [protected]. I am purchasing many items from both flipkart and amazon.in for my new home. I ordered a sofa with pre-owned payment of 34990 one, that was my biggest purchase from flipkart. Delivery time for this product was 15 days and i waited till the last date when suddenly vb i received an email that the product is delivered. Since than i am following with flipkart management to give me back my money or deliver the product. That have the same attitude of any indian company after receiving the payment. I thought that now management has gone to american...
Complaint comments  Read comments [1]Complaint category Furniture

Flipkart — fake product description

 mskhub on Mar 12, 2019
I have ordered for carriermidea airconditioner (Midea 1.5 ton 3 star inverter ac - white (18k 3 star santis pro dlx inverter r410a (Mi002) / 18k 3 star inverter r410a odu (Mi002), copper condenser) on 7th march 2019 from flipkart and got it delivered by 10th march and installed on 11th march 2019, as the product description says that it comes with a lot of features like follow me function, auto cleanser etc, after installation i enquired on the above-listed features, the service guy from carriermidea told me that there is no such feature in this ac, they also confirmed from the local office.
Complaint comments  Read comments Complaint category Electronics & Appliances

Flipkart — sold second hand iphone

 singh89abhi on Mar 12, 2019
. I had purchased an iphone x on march 22 2018 from flipkart which was described as a new product. Now since i realised the phone will be out of warranty soon i rushed to an apple service centre to extend the warranty and the executive checked the phone. He told me the phone is out of warranty and it was activated in the month of january 2018. I quickly called flipkart to check the same and they bluntly told me to wait for 5 days. I have not heard back from them and i am highly dissatisfied by the behaviour of such a big company. I have always bought my cellphone through them but there is a serious...
Complaint comments  Read comments Complaint category Mobile Handsets

Flipkart — phone box was tampered and flipkart is not accepting replacement/refund

 Dawn Mathews John on Mar 12, 2019
I have ordered a nokia 7.1 and received the product and the seal of the box was already opened. I have raised a replacement/refund request 5 times and all of them has been rejected saying that i didn't gave the consent to file fir for the lost product. Actually the product was not lost. The seal was just tampered.

While asking cs, why to file an fir etc., theu are not responding to my queries. They are saying foolish replies and forcing me to use an already opeened phone. Flipkart is cheating me with own knowledge.

Order id : od[protected]...
Complaint comments  Read comments Complaint category Mobile Handsets

Flipkart — flipkart plus account blocked by flipkart without any specific reasons

 jaisonjames53 on Mar 12, 2019
My flipkart plus account blocked by flipkart without any specific reasons given. I was a genuine customer but they have been insulted me with this action. I had flipkart money worth thousand and 50 flipkart plus coins in the account. Please take necessary action to reactivate my account. Anybody can make another account easily but this account is valuable to me
Account id +91 [protected]...
Complaint comments  Read comments Complaint category Online Shopping

Flipkart — unable to login in flipkart account and recent cancellation of products.

 grdharsh19 on Mar 12, 2019
Flipkart is not allowing me to login into my account. They just told me that the product that i am purchasing are not for my personal use and i am reselling. I can provide all the proves that all the products that is purchased by me are being use personally and by families and friends. I also had 369 rupees in my flipkart account. Also many personal details were saved in my account such as debit card, credit card information and personal addresses. On replying to the sent by them they are just copy - pasting the same response that was sent by them earlier.

In recent days many products...
Complaint comments  Read comments Complaint category Online Shopping

Flipkart — harassment and information leaked

 Vikush on Mar 12, 2019
Sir
My name is vimal kumar today morning i got a msg that i won new xuv car in price from flipkart.com bcoz i was shoping from flipkart last day and now i hv to pay 8500 rupees to claim my price and gv a contract number i saw this msg and think this is fake but after some time i got call he said he is calling from flipkart he gv me my last order details and ask me to pay 8500 and then they gv me my price but i m not trusted him bcoz i know why i pay if i got price in real but when i denied him and ask him fraud and shouting at him he also shouting on me and ask me that he will hit me at my...
Complaint comments  Read comments Complaint category Online Shopping

Flipkart — product replacement and refund amount

 shailendrasingh2792 on Mar 11, 2019
I ordered one pop 4g smart calling watch, at the time of first delivery, the product was used by someone and i found it not in working condition, i requested for return that watch and at the time of second delivery it was not working properly, at the same day i return it and apply for my amount refund. Return request was accepted and all of a sudden i received a massage that "sorry the watch is unable to return"

Now tell me one thing, what can i do with this sorry, i mean i ordered a lots of things from flipkart but at this time with this product experience was so bad. If this kind...
Complaint comments  Read comments Complaint category Mobile Service Providers

Flipkart — I am complaining about mobile exchange offer

 sd khana on Mar 11, 2019
I am searching to exchange my device with asus zenphone max m2 pro but my current device"s model is not mentioned on flipkart. My device name is xiaomi redmi mi a2 please resolve my problem. I tried searching my device through imei number but it is not working suggest me other ways to exchange my device i recently bought it. But flipkart is not showing mi a2 option in model names section...
Complaint comments  Read comments Complaint category Mobile Handsets

Flipkart — problem on order id-od114796564173870000 not resolved

 Banamali on Mar 11, 2019
I ordered for kodak 80 cm (32 inches) smart hd ready led tv (32hdxsmtfk[protected]) on 26.02.2019 and received delivery on 04.02.2019. But after installing by your authorized technician some sound problem arose there. It was vibrating sound in the audio system. Flipkart was informed about the problem and a technician attended and tried to remove the problem by adjusting the installation error and also setting of sound by remote. But the problem didn't remove and still persists. Flipkart and kodak tv both assured to remove the problem by replacing it with a new problem free one. But till date and...
Complaint comments  Read comments Complaint category TVs

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