[Resolved]  Flipkart — Delay in delivery of product and poor response of customer care executives

Address:

Mumbai City, Maharashtra

I had ordered a Lenovo k3 note-black in the flash sale on 5th August, 2015.the expected date of deleivery was 11th August.My previous phone got damaged and so I was without a phone so I requested flipkart to deleiver it to me at the earliest on August 7.They said that they have put my order on high priority basis and will try to deleiver it before the expected deleivery date.if that isn't possible flipkart would surely deleiver it by 11th August.i received a message and an email from flipkart that the product had been shipped on August 9 at 11:51 am and will be delivered by August 13.i was shocked and really annoyed on reading this so I called up flipkart customer care and asked them as to why was there a delay in spite of setting my order on priority basis.i know that flipkart does not provide any assurance that it will deleiver the product before the expected deleivery date.but my concern is at least give me the product on the expected deleivery date.one of your executives then told me that there was a mistake in the message and email sent to me and the product would surely be delivered to me by 11th August by 7pm.i still had doubts over it so I called up your customer care again on 10th August and asked them for the status of my order to which they said that I would be deleivered the product on August 11 by 7pm.on August 11 I receive a message from blue dart that the product will be deleivered on or after August 11, 2015 but I did not receive any deleivery confirmation message as to who will deleiver and at what time so I called up your customer care again(thank god it is toll free).then I was told that the product was delayed and apologies were made by your executives(what else can you do).i don't understand if my order was on priority basis then you were supposed to be helping me receive the product before the expected deleivery date or i[censored] can't help me then at least deleiver the product to me on the expected deleivery date.i had planned to go out of town on 11th August but cancelled my tickets just to receive this order.i was left red faced in the casual manner in which u took my so called priority order.right now my condition is that I am stuck up without a phone since a week.i suffered losses on my bookings and flipkart won't be providing me any concession to further enrage me.AMAZON is way better in this department.also, I was told that I would be given the reason for the delay by 14th August so u expect me to wait for another 3 days without a phone.i feel like cancelling my order but I don't have an option as the Lenovo k3 note is only available on flipkart.right now my condition is that my family is mad at me for cancelling the booking for a family holiday plus I am stuck up without a phone since a week. I request you (though I do not wish to) to look into this matter and get the product deleivered to me as soon as possible.also, it is your fault for such unethical delays and misconduct and wrong information provided by your customer care executives so you should be obliged to provide me some concession. PS: Do not provide misleading information as to the expected deleivery date of someone's order because when it is not received on that date it really enrages a person to no extent. Order id-OD[protected] Blue dart awb-[protected] Bhumin shah-[protected]