[Resolved]  Flipkart — exchange of old laptop isn't processed

Address:

Thrissur, Kerala

I have ordered an acer-predator-helios-300 - g3-572 for 84k (Original price 1.2 lakh, offer price 94k) in exchange for my old lenovo laptop. The guy who came to check by old laptop for exchange didn't accept my laptop. He said that he can't take it because it's battery isn't working. I had called flipkart saying the issues with my old laptop. My old laptop will work only when the charger is connected. The guy from flipkart's customer care said me that they will accept my laptop and i purchased the new laptop because of his assurance. I don't know the guy's name.
Now when i called the flipkart's customer care they are saying sorry. This is the second time i am feeling bad from flipkart. Last year i ordered a xiaomi mi 5 and got a samsung phone. That order was also cancelled. I wonder why this always happens to me. I badly need a high performance laptop like the one i have ordered and i don't have money to purchase it for 1.2 lakh. If i could get the laptop for the offer price it would be helpful.