[Resolved] Flipkart — Faulty Product tablet Received | |||||
Hi, I have purchase a Micormax tablet through flipkart, the details are given here: Order ID - OD[protected] Product - Micromax Fantabulet� F666 8 GB 6.98 inch with Wi-Fi+3G the invoice for the same is also attached herein. The problem with the tablet : It is not charging and the product is under warranty. 1. When I contacted Flipkart, they told me to contact Authorized Micromax Service Center. 2. As per flip kart suggesting, I went to Marathalli, bangalore micromax service center On 05.11.12. After inspection, the service center told that the charging port connector is broken. The service center report is attached herein. They told, I need to pay Rs 3000/- for the repair. 3. I am surprised and shocked to know this. now my questions are a. How the charging port connector can break with in very short time ? b. how User can break this ? The charging port's mating connector can not go beyond certain length and even i[censored]ser try, it will not allow to put more pressure.So how can I break the connector??? c. I am doubting that it is a dry soldering issue. During manufacturing only the connector was not soldered properly. That is why after some days it came out ( not broken, as your service center is saying ). b How Micomax can design such kind of Tablet where charging port is very touch sensitive ? Now I request you for this : a. Replacement of the faulty set without any extra cost ( I know flipkart will say, the manufacture is not replace as it is not with in 10 days). or b. Repair the set with out any extra cost. or c. Money back and take back the product. I am deeply sadden that Company like Micormax can make and Flipkart can supply such a badly designed Tablet where the charging port is so fragile/defective . You could have told me that the tablet is very touch sensitive so charge with utmost care. how come my other companies phones and other gadgets are working for years together ? please do the needful to address my problem... why should I believe in Flipkart any more ? Till now I was a faithful Flipkart Customer ( you can check my order history), but if you do not address my problem I will not be any more ... My Details are Given below : Soumen Das [protected] Was this information helpful? | |||||
Jan 15, 2017 Complaint marked as Resolved Flipkart customer support has been notified about the posted complaint. Verified Support Dec 15, 2016 Flipkart Customer Care's response On checking the records we found that service return team had already conformed that the phone is having a physical damage so he had to take paid service from service center. So closing the case from our end. | |||||
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