[Resolved] Flipkart — flipkart cheat and fraud not returning my money | |||
Dear sir / mem, I had placed a order from flipkart.com for a phone micromax vdeo 1 (Champange, 8 gb) on tuesday 12/09/2017 and cancelled it on wednesday at 1 pm. Now phone has reached my home town even though i had made cancellation and got confirmation on the same from flipkart that your refund shall be deposit within 6 working days. Now when i am request them to return they are saying product not be return and making all sort of lame excuse. My grievances is when i have cancelled product and received a a confirmation how can any one send me product without my consent and another why flipkart is not taking ownership for its mistakes. I am attaching document as png image, kindly help Regards Shilpi shah [protected] My order i'd number was: od[protected] https://www.flipkart.com/rv/orderDetails?item_id=[protected]&link=MyOrders&order_id=OD[protected]&unit_i...⇄ If even though i had cancelled the order i have received phone today which is big fault on your behalf and speaking with your representative he has said order cannot be cancelled now my concern is why should i suffer because of your negligence... I am attaching all the document. Kindly return you Was this information helpful? | |||
Sep 19, 2017 Complaint marked as Resolved Order ID: OD110204527546354000
Product: Micromax Vdeo 1 (Champange, 8 GB)
Thank you for your time over the call.�
We understand your concern. We're sorry for the trouble you had to go through.
The seller would like to set this right by initiating a refund for the above mentioned order, as you wish. This will be done as soon as the pick up of the initial product is confirmed by our courier partner and you will receive an e-mail with the refund details.
The pickup will be done by September 23, 2017. Please pack the product with accessories, price tag, labels, if any in the original product box and we would like to let you know that the delivery executive will not be able to complete the pickup in case any of the items are missing.
The refund for your order will be credited to your credit card in 7 business days, after initiation.
Please be assured that this is a rare occurrence and we're constantly working to enhance your shopping experience.�We always strive to provide excellent service and hope that we were able to help you. Please spare a few minutes to respond to the feedback survey which will be sent to you in some time and let us know how we did.
Thanks for your understanding.
Regards,
Ashwini R
Flipkart Customer Support Flipkart customer support has been notified about the posted complaint. Verified Support Sep 20, 2017 Flipkart Customer Care's response We will revert on it.
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another funny thing was the product that i received extremely different from what i ordered. order no.OD[protected]. several times i contacted with your customer care executives. i wasted my valuable time for solving this problem but it can't be resolve till now...