[Resolved]  Flipkart — flipkart executive incorrectly cancelled my order

Address:

400703

I had rejected order id (Od[protected] at my doorstep as they were not paying good return (Amount) for my existing phone. Instead, i ordered the same phone (Redmi note 7 pro-space black, 128 gb) (Order id. Od[protected], but this time i had applied rs.1000 off coupon which i had got through phonepe and additionally i used axis bank debit card which provided me with 10% instant discount on the total amount. Together it summed up to approx rs.2500 discount. However, i didn't received any confirmation regarding cancellation of older order and my money was stuck there. So i called flipkart support to cancel the older order by providing them the order id as well, instead he cancelled my newer older. Despite of calling customer care thrice, no solution was provided. They said that they are unable to give me the phone with the same discounted amount i. E. Rs.12598 nor they can provide me other rs.1000 voucher which i can use to place another order. They asked me to mail to their heads and assure me that i will get reply in 24 hrs. Its been 2 days and still no response from their side.