[Resolved]  Flipkart — flipkart is unwilling to provide proper replacement

Website:

www.flipkart.com

I had purchased a Redmi Note 5 Pro mobile phone. After trying for several weeks, I was finally able to place the order on the 4th of April 2018. The phone had speaker issues and hence I had to replace the same. The replacement device reached me on the 24th of April.

Unfortunately, the device has scratched display and smudges which I immediately reported to their customer service and social media team. I clicked photos of the unboxed device in front of the delivery person and shared the same over Twitter via direct message.

In spite of counteless number of follow ups and requests from my side, Flipkart customer service team is unwilling to provide me a brand new replacement phone. They are insisting for a refund instead and explaining me the policies. From a customer's perspective, it is not possible for me to go through the hassles of flash sales over and again.

Being a student staying away from hometown, I do not have any alternate phone at hand and hence I am unable to place a new order atleast not a flash sale again. I should clarify again that I am not willing to go for a refund and that too after one month of placing the order. Flipkart is expected to understand my concern and should provide a proper new / unused replacement at the earliest.

Attached are the images of the replacement device received.