[Resolved]  Flipkart — flipkart rejected the replacement of the faulty phone

Website:

www.flipkart.com

Hi,
I have ordered the redmi note 5 pro (Black) 64gb on 16th of june 2018.
It got delivered on 18th june. Later i realized the issue with the speaker.

So raised return request and technician visit was scheduled for 21th june.

I am completely disappointed that my return request is rejected without a valid reason.

Very first thing technician visited the house and when i told him that it's the problem with the speaker having crackling sound. Blindly he told that speaker problem should be compromised there won't be any replacement. Then he recorded the sound keeping the volume low and sound with less base. How it could be done like that. I had 2 redmi note 5 pros, i gave him the comparison of 2 sounds as well.. He told even if i accept this fault my company will put pressure on me. We are asked to ignore minor issues.. How can you do like this? I didn't pay for faulty phone? Then why do you have return window of 10 days. Seriously i prefer amazon over flipkart, they provide the best service.in my life i'll never order anything again from flipkart.

Definitely i will fight over this issue. I didn't pay for faulty device also when i have a genuine issue, my request is rejected without any proper reason.
Can you please send me the complete details of the seller who provided with me the faulty device and rejected my request.

Please improve your services and respond wisely for the genuine issue.

Please find the video where there is issue with the speaker