Flipkart — Forgery against delivery of order by flipkart

Address:	New Delhi, Delhi, 110043
Website:	www.flipkart.com

Sir, 1. With due respect I Vivek Chauhan resident of B-20, Vijay Park, Najafgarh, New Delhi – 110043 want to submit that I have ordered one Mobile Phone “Karbonn Kochadaiiyaan The Legend” from Flipkart (Sold through- M/s Senorita Fashion, U-43, Siddhi Vinayak Platinum, Altahan Bridge, Bamroli Roa, Surat – 395017) vide order No. OD[protected] in the name of my son Master Atulya Chauhan, as I am not computer savvy. On receipt of same on use I came to know that the above mentioned mobile is not working properly, as the property was in warranty, I approached Ms Saraswati International Technologies, New Delhi which is said to be authorized service center of Karbonn mobile had refused to do the needful stating that the ibid handset is duplicate and had written the same on my invoice with stamp. 2. I immediately lodged a complaint to Flipkart on its Toll Free number vide complaint number IN[protected] through operator named Mr Mandhar. On verification I noticed few points which in a first instance reveal that I have been victimized by the firm through forgery which is mentioned below: - (a) The MRP printed on the cover of the handset is Rs 900/- but the same was sold to me by the firm at the rate of Rs 1249/- inclusive of all taxes, means the product was sold to me more than its MRP. (b) The IMEI Sl no of the handset mentioned in the invoice No F01S3GJ16-787 dated[protected] is different from the mobile sold to me. (c) Duplicate mobile is being sold to the gullible customers by the firm and such type of cheating should be stopped. This has lead to me severe mental harassment and physical agony. 3. Further, when I approached to Mr Gaurav and Mr Piyush Kumar on Toll Free number of Flipkart again fake promises was made and fruitful action to resolve the issue was taken by the firm. Mr Piyush Kumar informed me that the matter shall be resolved as per the directions of Reserve Bank of India. However, RBI doesn’t have any concern on the same. All the relevant documents on the matter is held with me in original, as and when asked for will be provided to your respective office. 4. In view of the above, I humbly request your personal intervention to catch the culprit and to stop such malpractice/cheating/forgery adopted by the firm. I hope I will definitely get justice from your august office as I believe in the system and constitution of India which say every citizen of the country is equal irrespective of their financial position, cast and creed. From Vivek Chauhan Mobile: [protected] Email: [protected]@gmail.com