Dear Flipkart Grievance Team,
I am writing this email to formally escalate my complaint regarding the extremely poor handling of my recent order for Adidas shoes placed on 9 May 2026.
The order was originally supposed to be delivered on 13 May 2026. However, from 13 May onward, I continuously received WhatsApp notifications and tracking updates stating that the order was “Out for Delivery” and asking me to confirm my availability for delivery. I responded and confirmed my availability every single day.
Despite these repeated delivery commitments:
I never received a single call from the delivery executive.
No genuine delivery attempt was made.
Customer support repeatedly assured me that the order would be delivered soon.
On one of the recorded customer support calls, I was specifically informed that the support executive had spoken to the delivery agent and that the order would be delivered within one hour.
The promised resolution date kept getting extended repeatedly without any actual resolution.
I spent several hours contacting customer support and following up continuously over multiple days.
The most disappointing part is that this order was intended as a gift for my mother. Had Flipkart cancelled the order on the original delivery date itself, I could have arranged an alternative gift in time. Instead, Flipkart continued giving repeated delivery assurances and misleading updates until the very end.
My mother left the delivery address on 16 May, and because I kept relying on Flipkart’s repeated delivery confirmations, I lost the opportunity to gift her the shoes entirely. Eventually, the order was simply refunded after days of false assurances and failed commitments.
The issue is therefore not merely about the refund amount of ?1673. The issue involves:
repeated misleading delivery updates,
false “Out for Delivery” status,
lack of any actual delivery attempt,
repeated delays and shifting resolution dates,
wasted time and effort,
emotional inconvenience and disappointment,
and complete failure of customer service handling.
I also possess screenshots, call logs, and recordings supporting my complaint. Additionally, Flipkart’s own recorded customer support conversations can verify the assurances that were repeatedly given to me.
I request:
A proper explanation regarding the repeated false delivery updates.
Investigation into the delivery hub and delivery personnel responsible.
Compensation for the inconvenience, wasted time, misleading updates, and emotional distress caused.
Assurance that such incidents are not repeated with customers in the future.
If this matter is not resolved appropriately, I will be proceeding with escalation through the National Consumer Helpline and other appropriate consumer grievance forums.
I expect a proper response and resolution at the earliest.
Sincerely,
[Sharib Imran]
[[protected]]
[OD[protected]]
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