[Resolved]  Flipkart — Haier 565 refrigerator purchased on flipkart

Address:	Mumbai City, Maharashtra, 400013
Website:	Flipkart

Mon 19th jun we purchased a haier refrigerator under 10 day return/replacement policy...

The installation and demo was done 5 days later which in itself was a delay as we had requested a same day installation so that food items can be salvaged. On installation and demo we brought to the notice of haier technician that the refrigerator has sweat (Condensation) issue on the frost free side! Another technician visited and took pictures and then the repair happened after which the problem still persisted! We asked for replacement on 30/6/17 and we got it. Now another demo and installation (At the cost of the food items) and the same problem noticed. Again pictures got taken and repair happened. After repair problem yet persists. The technician visited after several follow ups. This time i asked for refund and the technician and manager both talked to me and assured me that they are approving it. Thankfully i also took a photo of the job card. This all happened on 6/7/17. But the next day suddenly my return request got rejected. I didn't hear from flipkart and they sent a text. Immediately i wrote two mails and also spoke to the customer care! Today is 10/7/17. After several escalating promises and talking to two seniors i am yet to have a resolution!

My major grievance:
1. Defective product (Now i realise why croma doesn't keep haier products
2. Spoilt food twice.
3. Major time invested instead of saving time after buying on flipkart.