[Resolved] Flipkart — hitachi ac order id: od[protected]

gopal859

from Bengaluru, Karnataka

Address:

560036

The above product was delivered on 22/5/2018. Installation was done on 24/5/18 by third party named jeeves. The compressor is making vibrating and rattling noise which is disturbing us as well as the neighbors. Brought the matter to the notice of mr. Sudhakar from jeeves immediately on the same day. My problem is not solved till now. Mr. Sudhakar of jeeves has informed me to lodge a complaint with flipkart. I request you to rectify the issues or replace the compressor. Kindly note that the amount involved is pretty high and the delay is not serving my purpose of the purchase. The monsoon is reaching within a few days and i am not able to enjoy the effect of the ac. Your attention is urgently required in this matter.

I am also bringing to your notice that the technicians from jeeves opened the consignment there was no warranty cards and manuals in the box. I need the warranty card and manuals. Kindly organize for the same.
Looking forward to your immediate response.

Keerthi gopalakrishnan
Ph, [protected]/[protected]

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Jun 30, 2018

Complaint marked as Resolved

Flipkart customer support has been notified about the posted complaint.

Verified Support

May 29, 2018

Flipkart Customer Care's response We will revert on it.

Jun 03, 2018

Updated by gopal859 Gentile reminder. Dt.03/06/2018.
order no.order id: od[protected]. The above complaint has not attended till now (3/06/18).The delay from Flipkart/Jeeves is not appreciated. Please make arrangements to return the product or arrange for rectification of the installation without any further delay. Copy of the report from Hitachi Technician is enclosed for your information.
Keerthi Gopalakrishnan.

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Comments

gopal859

from Bengaluru, Karnataka

Today the 31/05/2018, Technicians from Hitachi attended the issue. They have checked the compressor and given a report saying that the installation was not done properly by third party agency Jeeves. The issue is NOT SOLVED. A copy of the report has already sent to MR Sudakar by whatsup. We are very unhappy about the way you people deal with the customer. We request you to replace the compressor and solve the issue instead of dragging it further. We also request you to arrange for the warranty card and manuals which you are not provided.
Thanks.
Keerthi Gopalakrishnan.