Flipkart Internet Private Limited — Order Id OD[protected]

Address:	560034
Website:	www.flipkart.com

Dear Sir/Madam,

My Name is Subhash Kumar Mukherjee. I am resident of Flat No. 4RA-4/6, Purbachal, Phase-II, Sector-III, Salt Lake City, Kolkata - 700097.

I had ordered a Apple iPhone 7 Plus (Gold, 128 GB) on 16th March 2017 vide Order Id OD[protected]. Original value of the product was Rs.77, 900. I availed an Exchange offer against my existing iPhone 6 (Gold, 64 GB, IMEI No. XXXXXXXXXXXXX) for the same purchase and got a discount of Rs.21, 500. I also got a Promotional discount from you (flipkart) for upgradation from iPhone 6 to iPhone 7 of Rs.4, 100. As I wanted to receive the new phone earliest so requested for a quicker delivery facility by paying Rs.90 extra. And there were a pickup charge for my exiting iPhone 6 i.e. Rs.100.

After adjustment of all above mentioned amount a sum of Rs. 56, 590/- was due to confirm the order, which I paid through my Axis Bank Credit Card No. ending with XXXX. As it is a big amount I opted for 24 month EMI option and paid the money. After successful confirmation of the oder I got the information that my New iPhone 7 will be delivered to me on 18th march 2016 by Ekart Logistics vide AWB/Ref/Tracking No. FMPP[protected].

The prime reason to describe the above is Today i.e 18th March 2016 I received a message at 13.20 hrs from AM-EKARTL that my shipment is out for delivery and it will be delivered on successful pickup of the exchange item before 9PM. I rushed home from office to received the shipment as Sector-V is very near to delivery address and was waiting for Delivery Executive.

I received two messages one at 13.51 from DM-EKARTL and 2nd at 14.07 hrs from BH-EKARTL that "Sorry, our E-Kart executive was not able to reach you on phone for shipment FMPP[protected]. Please reach out to the executive on [protected] with pin 130 -valid only for today".

I called the number mentioned in the message and talked to the executive. He said he knows the address and will reach my place within 10-15 minutes. The executive came to my address (Delivery Address) around 14.30 hrs.

He asked me to hand over my old phone to him to check the IMEI number and the condition of the old phone. he checked the same thoroughly and handed over my new phone and asked me acknowledge the receipt of the shipment by signing into his device. I signed and completed the formality. I offer him the Box of my old phone but he said its not required and then he left.

As it was afternoon time so I started my lunch at home after he left. At around 15.04 hrs I received a message from BZ-FLPKRT that "Our Delivery Executive is on the way to your location to deliver your product with Order Id OD[protected]. you can also track the status of your order at http://fkrt.it/cp7om!nnnn. Thank you!".

soon after the above message the same Delivery Executive along with 3 guys came to my home and requested me to show the shipment they had delivered. When I asked them why? they said they need to note some details. On good faith I handed over the same to them. They took back the shipment and started discussion amongst themselves. I went inside to wash my hand as I just finished my lunch by that time.

When I came back to them after washing my hand I was stunned and surprised that they were returning back my old phone with crack screen. They said that as the Old phone has a Crack Screen so they cannot pickup my old phone as exchange. When I tried to explain that at the time of hand over OLD PHONE SCREEN was OK. Not only they refused rather threatened me left.

Now i would like to know from the authority of flipkart that "Now what should I do?

After paying the entire amount to flipkart and completion of the entire formality not only I haven't received the New iPhone 7 plus (for which i was eagerly waiting) but also I have lost the fully functional old iPhone 6 (now i have the same with broken Screen).

Will you please let me know what is my mistake? is it that i trusted your people?

Please look into the matter with the utmost urgency and do the needful at the earliest.

Thanks & Regards

SUBHASH KUMAR MUKHERJEE
Flat No. 4RA-4/6,
Purbachal, Phase-II,
Sector-III, Salt Lake City,
Kolkata-700097

Mob: +[protected]