[Resolved] Flipkart — item against approved and accepted replacement is not being delivered to me | |||||
Dear sir, I have ordered a moto e4 plus mobile handset on flipkart.com by paying rs 9999.00 by debit card on 25th july 2017. Order id was - od[protected]. A small cartoon packet was delivered to my home. When it was opened, a dummy nokia mobile was found in the packet. Immediately contacted to flipkart, return was requested for replacement, the replacement was approved & accepted by flipkart with return id[protected]. It was requested on behalf of flipkart to reurn the delivered item to their specified address with mentioning the return id given. It was assured to me in the same mail, that before 21st of aug 2017, the replacement item would be delivered to me. I did as per instruction, & returned the delivered item by first flight courier on 10.08.2017 to the address of warehouse as given to me. Copy of receipt of first flight tracking is attached also with tracking id - j991p0262516. By tracking the returned item it is seen that the return item is delivered to warehouse on 16.08.2018 at 4:00 pm. But now the return status is not being updated by flipkart & shipping of the new item against replacement is not being done. When contacting to flipkart customer care team, flipkart support on twitter no updates are being given by them. 21st of aug deadline have already passed & today is 25th of aug. Still they are not even bothered about responding with a time frame to deliver me the item. I am attaching the details & delivery of return item status in the attachment. Please do something sir to either refund me the money of rs-9999.00 + courier charges of rs 445.00 or deliver the item against replacement to me. Thanking you Saroj kumar jha Mob: [protected] [protected]@gmail.com Was this information helpful? | |||||
Sep 7, 2017 Complaint marked as Resolved item delivered . problem sorted out. Thanks to every one Flipkart customer support has been notified about the posted complaint. Verified Support Aug 29, 2017 Flipkart Customer Care's response We have taken this internally.
Verified Support Sep 04, 2017 Flipkart Customer Care's response Interacted with the customer, provided the solution for the replacement delivery
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