[Resolved]  Flipkart — mi 6 pro phone (battery drain very fast)

Address:

Allahabad, Uttar Pradesh, 211011

I i have ordered a redmi 6 pro (Red, 64gb) with order id od[protected] amounting rs.10895 on 10 may 2019 (Tuesday) which has been delivered by 13 may 2019 with tracking id fmpp[protected]. On 17may 2019 i have raised a issue of battery drain very fast and a authorized technician was assigned. He came and check the battery, his battery checking procedure was just to open camera for 10 minute continuously and result was 4% battery loss. Then he said your phone battery is doing fine. But i m not satisfied with this battery check.
And then again i raised a replacement issue of same product and next day i received a call from executive and she said your issue is in process and it has been forwarded to backend office or back office and your issue will be resolve before 23 may 2019.
My question is:
1. Do they know my email id?
2. If they know my email id why i haven’t received email.
3. What back office is going to do when they don’t have my phone with them how they going to know what is the issue in physically?
4. Why it’s taking too long.
5. Technician who was assigned he should cross check the battery performance with other phone isn’t it.

Krishna yadav
2c/1a opposite sangam gas agencny
Ram chandra mission road, mundera chungi
Allahabad-211011
Date:20 may 2019
[protected]@yahoo.com