Flipkart — microwave not working though it is under warranty

Address:

803/A Zenith, Keshav Pada, P K Road, Mulund West, Mumbai City, Maharashtra, 400080

I had purchased microwave n00426/bajaj hsn:85165000 from flipkart with invoice no: faabdp[protected]dated[protected].
I paid for extended warranty also, which you pass on to jeeves.
The unit stopped working a few months back and jeeves changed the megatron to make it work. Possibly, the megatron was not properly aligned and caused the metal below the rotating palate to burn all around in a circle. Though the unit is still under extended warranty, yet jeeves have refused to service it. I give the trail mail at the end of my request, which would be self explanatory for your purpose.
Thanking you in advance
Kaushal malhan mobile no [protected]

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Fw: 9j12ewmbscj[protected] burnt cases are not covered in extended warranty
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Consumer care
To:
[protected]@yahoo.com

28 oct at 2:12 pm

Dear sir/madam,

Greetings from bajaj electricals

Thanks for writing us regarding your product

We would request you to kindly register your service request at our call center on number [protected] from 9.00am to 6:00pm.

We wish this will help us to serve you faster.

Assuring you of our attention all times.

Thanks and regards,

Thanks & regards,
Taruna sharma
Customer care

From: chand malhan [mailto:[protected]@yahoo.com]
Sent: thursday, october 24, 2019 5:33 am
To: consumer care
Subject: fw: 9j12ewmbscj[protected] burnt cases are not covered in extended warranty


Dear sir,
My microwave has got its cavity burnt out as shown in the attachment and jeeves is not willing to attend. Any court case will dent your reputation as well
Please help
Kaushal malhan


— forwarded message —
From: kaushal malhan
To: chand malhan
Sent: wednesday, 23 october, 2019, 08:51:58 am ist
Subject: fwd: 9j12ewmbscj[protected] burnt cases are not covered in extended warranty

— forwarded message —
From: extended warranty
Date: tue, 22 oct 2019, 16:25
Subject: 9j12ewmbscj[protected] burnt cases are not covered in extended warranty
To:, escalation helpdesk


Dear customer,

Sorry to inform you that the burnt case is not covered under jeeves extended warranty hence the ticket will be cancelled, kindly contact brand to get it done in chargeable basis.

Kindly refer link for the clear clarification of policy.
https://www.flipkart.com/pages/ew-tnc
https://jeeves.co.in/ewterms
—
Regards,
Extended warranty team
.

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