[Resolved] Flipkart — mobile exchange not accepted

[Resolved] Flipkart — mobile exchange not accepted

V vivek2712 from Korampallam, Tamil Nadu

I have ordered samsung note 8 with exchange and 10% off hdfc offer. But the delivery guy refused to accept the mobile saying it has scratches in the side body. The mobile was in very good working condition. No one would exchange a new phone without any scratches, if flipkart is not accepting a phone which has mild scratches, how come they are selling refurbished mobile phones with scratches and making money or business out of it. Because of this i also lost the opportunity of buying a new phone at a better price and the offer of buying at 10% hdfc discount was blocked. How can they can't accept a phone exchange with some scratches but can sell a refurbished phone with scratches and dents and make money. Order id: od[protected] Email: [protected]@gmail.com Regards, Vivek Was this information helpful? No (0) Yes (0)
Jun 22, 2019 Complaint marked as Resolved Flipkart customer support has been notified about the posted complaint. Verified Support May 20, 2019 Flipkart Customer Care's response Customer raised a complaint stating that the courier service provider rejected to pick the exchange product. We have interacted with the customer and informed that as the exchange product had scratches. Hence, as per the seller policy, the exchange product should not be damaged. Also, the seller has confirmed that the refund has been completed on May 20, 2019. Closing the complaint from our end. May 22, 2019 Updated by vivek2712 The exchange policy says product should not be damaged, not a product with scratches. No customer would exchange a brand new phone without scratches for a dead exchange price.
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