[Resolved] Flipkart — mobile order cancelled without my consent

vishank07

from Mumbai, Maharashtra

Address:

New Delhi, Delhi, 110001

I booked new phone at big billion sale. Order od[protected] for motorola one vision again buy back offer + axis bank offer. For buy back i am exchanging my old nokia 6.1 plus. When phone arrived imei number has not matched and due to this logistics has put for cancellations. This is a technical fault excepted by customer care also. But due to this my time waste and mentally i got stressed, also sale has gone now. Flipkart just mailed sorry won't happen this in future, what is this. Is this they call a good service. I want solution.

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Nov 8, 2019

Complaint marked as Resolved

Flipkart customer support has been notified about the posted complaint.

Verified Support

Oct 08, 2019

Flipkart Customer Care's response Hi, We’re writing to you about your recent order OD[protected] for 'Motorola One Action (Pearl White, 128 GB)' under an exchange offer. We understand that the Wishmaster was unable to complete the pick up of the exchange product. We're sorry to let you know that your exchange product has been canceled as the exchange product did not meet the exchange related guidelines listed on the product page. Not to worry, you can place a new order using the exchange offer with another exchange product. Alternatively, you can also buy the product without availing the exchange offer. However, the seller has completed the refund on 07 Oct 19 and it will be reflecting in your account by 15 Oct 19. Your kind understanding is appreciated.