[Resolved]  Flipkart — no refund of rs 5999/- towards double bed mattress which seller says, is out of, stock seller has agreed for refund but flipkart doesnt process

Address:	Mumbai City, Maharashtra
Website:	www.flipkart.com

Ref order no - od[protected] nilkamal at home queen size double bed matress worth rs 5999/- on flipkart dated 26 july'17

The seller has no stock of above matress, and cant deliver by estimated date of 3rd aug'17.
Flipkart forced seller again on my followup to deliver something, so seller delivered a single bed matress instead of double bed matress. Since cancellation tab is inactive against this product, seller nilkamal at home e services incharge mr chirag (Ph [protected]) himself assured me on 10th aug that he has notified flipkart back end team to refund money to customer.in fact seller mr chirag sent me a seperate email too confirming that he has initiated refund for me via flipkart.

Now comes the bad part - " flipkart backend team did not wish to process refund at all, 'coz there were 25 people like me who had paid for that model of matress (Whose stock n production is stopped by nilkamal)... Flipkart backend team kept on delaying the resolution date multiple times.. Today is 17th aug'17 but they have not processed refund, in fact asking me to buy any other product on flipkart for that amount of rs 5999/-

This is the reason why people feel cheated as flipkart has no customer protection plan like amazon/ebay...in my case inspite of multiple refund emails sent by nilkamal to flipkart, flipkart doesnt want to refund my money... Rather pushing me to adjust in some other purchase thru any other seller

- rohit kumar
[protected]
[protected]@rediffmail.com