Flipkart — Od[protected] : order rejected without my consensus

Address:	560066
Website:	Flipkart.com

It has been a miserable experience with Flipkart and Ekart in the recent times. Seems all bosses have made their dough and would like to move on with other ventures. Recently, when Freedom251 made big announcements and could not stand by it (atleast till i write this review), I see Flipkart going the same way.

My order which was accepted and product dispatched on same day. Ekart responded telling incomplete address and i clarified on the address, which is same for my previous orders. After a long delay and couple of compliants to Flipkart, EKart updated the status as Order Rejected by customer. SURPRISE, as i never rejected nor got a call from EKart or Flipkart on my rejection. Seems the Bansals and Flipkart team just does not want to consider our suggestions on last-leg communication in their logistics. EKart has been miserable and Flipkart has been deceiving people like me, who are patiently waiting for their products.

Time to move on Flipkart !!! You are threading the same road what Snap Deal had ventured. All the Best. Hope you realign and listen to customers and value their experience, rather than turn your ears to blind logistics team. Very Disastrous.

I have already moved on to Amazon and AliExpress.

My view Point:
Amazon has an excellent end to end logistics process, well integrated and well communicated to the last leg delivery. Customer service is second to none, as every executive in Amazon support, is aware of customer distress in case of a call, and also have necessary provisions to re-route the order for exigency. This is Customer Experience.

AliExpress is an excellent portal which is direct from manufacturer, hence no need to wait for Discounts from indian players like Flipkart. Only regret is it would 15-30 days for order being delivered. But i feel it is worth a wait as there is 100% payment protection.